Customer Service Representative

Company Name:
Customer Service Representative Full Time at Maple and M5-1402314
Customer Service Representative
We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one. The Customer Service Representative (CSR) is responsible for contributing to the overall success of a Retail Banking Center by meeting or exceeding sales goals, achieving prescribed customer service levels and executing operational objectives. This position's work schedule involves evenings and occasional Saturdays and requires the lifting and movement of currency/coin packages weighing up to 25 pounds.
Position Competencies
Successful incumbents have composure, listening skills, a drive for results, time management, are customer focused, and have the ability to develop peer relationships.
Reporting Information/Location
This Customer Service Representative position is located at 2730 W. Maple, Commerce Township, MI 48390 and reports to the Retail Assistant Banking Center Manager. This position has no direct reports.
Position Responsibilities
1. Sales/Service
a. Meet or exceed individual goals for sales and referrals. Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
b. Responsible for developing an in-depth knowledge of consumer products and services; referring loans and deposit products to consumer and small business customers and prospects.
c. Uncover customer needs through the use of probing techniques and other sales tools.
d. Conduct outbound calls by using referral sources, walk-in sources, telephone or in-person calls.
e. Actively participate in sales meetings and offer creative ideas.
f. Provide transactional customer service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions.
2. Operations
a. Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures. Ensure compliance and completion of necessary compliance related training.
b. Adhere to all Banking Center audit and compliance standards.
c. Control losses by following policies and procedures.
3. Teamwork
a. Assist management with daily activities as assigned.
Total Rewards
We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.
Travel is not required of this position.
- High School Diploma or GED
- 6 months of Retail or Financial sales experience
- 1 year of Customer Service experience
- 1 year personal computer, system data entry or Internet search experience
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. Comerica's more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Upon offer, Comerica conducts a comprehensive background check and a drug test. Additionally, a fingerprint check is completed.
Comerica is proud to be an Equal Opportunity Employer-Minority/Female/Disability/Veteran, committed to workplace diversity.
Primary Location
: US-MI-Commerce Twp
Banking Center Management/Teller
Day Shift
Work Hours (Example: 8:00am - 5:00pm Monday - Friday): 8:30am-5:15pm Monday thru Thursday; 8:15am-5:45pm Friday
: No

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Customer Service Representative/Teller (Floater)
Oxford, MI Oxford Bank
Customer Service Representative - Driving
Romulus, MI Standard Parking Corporation
Customer Service Representative-Zeeland State
Zeeland, MI Macatawa Bank
Customer Service Representative - Maple Ave
Holland, MI Macatawa Bank
Customer Service Representative
Grand Rapids, MI Working Solutions
Bilingual Customer Service Representative
Mason, MI Dart container of Michigan