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Life Spa Coordinator/Recepitonist

Description
Position Summary
The LifeSpa Coordinator operates the telephone system to answer incoming calls and directs callers to appropriate personnel in a manner that exceeds the caller's expectations, presenting a cheerful and pleasant attitude at all times. They also assist the Department Head with filing and other office duties as needed.
Job Duties and Responsibilities
Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
Converts LifeSpa questions into appointments
Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs
Suggests upgrades or add-ons to products and services
Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments
Uses all required safety devices to comply with company safety rules
Position Requirements
High School Diploma or GED
1 year of customer service experience
CPR and AED certified within 30 days of hire
Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook
Ability to calculate figures and amounts such as discounts, interest and commissions
Ability to stand, sit, walk, reach, climb and lift up to 50 pounds
Preferred Requirements
1 year of receptionist experience
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